Cookies & Privacy Notices

`Cookies Notice`

Our contact details:
Name: CRAG Community Arts
Address: The Wee School Art Space, 15 Henrietta Street, Girvan, KA26 9AL, E-mail: info@cragcommunityarts.org
Publication Date: 1^st September 2023

Cookie Notice:
This notice will help you understand how CRAG uses cookies. It should be read in conjunction with our Privacy Notice.

Our use of Cookies:
We are a community arts group, based in Carrick, South Ayrshire, Scotland providing services to the community and visitors to Carrick and the surrounding area. As with many other businesses, our website uses cookies to help us provide and operate our services. This is our main general cookie notice that applies to our organisation although we may publish additional cookie statements that apply to specific services we offer. This notice may be updated from time to time. This version is dated 1^st September 2023. Our website is UK based.

The type of personal information we collect:
We collect only limited amounts of personal information as part of our use of cookies, such as IP addresses. We do not seek to collect special categories of personal data, for example health or criminal convictions data, through our use of cookies.

We currently collect and process the following information:

User’s name, telephone number and/or email address
Website user statistical data

We do not process or store customer financial information on our servers or other devices. From time to time, we do use third-party, at-arms-length providers to handle financial transactions, with the consent of the user.

We do not share any personal visitor information with third party organisations without your consent. We will always seek user consent before holding any data for subscription or marketing purposes and users will be given clear guidance on how to opt-out from these services.

Why does our website use Cookies?:
We use cookies to remember your browsing preferences when you visit our site so we can improve your customer experience. We also collect anonymous statistical data about the way visitors are interacting with our website and its content. This data can be used to help us improve the way our website works and the type of content we provide. For example, we may collect information to establish what kind of content is of most interest to our website visitors.

We can also use cookies to track how you interact with any updates or marketing materials we may send you. The cookies we use are intended to be non-intrusive and are used by most business websites.

What control do you have over the use of cookies?:
The majority of web browsers allow users to adjust their cookie settings and delete any cookies already stored on their devices. This control can include deleting and blocking cookies via the browser pages of your device, but please note that blocking or removing cookies may affect how you are able to view or interact with our website.

More detailed information about Cookies can be found here: www.allaboutcookies.org

Google Analytics:
In common with many businesses, we use Google Analytics to track user behaviour on our website.

To opt out of being tracked by Google Analytics (for all websites you visit) you can follow this link: http://tools.google.com/dlpage/gaoptout

How we get the personal information and why we have it:
The personal information we process is provided to us directly by you for these reasons:

To improve the efficiency and accessibility of our website and its performance across different devices
To improve the experience of signing up for our services and events

We also receive personal information indirectly, from the following sources in the following scenarios:

Third-party payment providers to confirm that any financial transactions have been completed and that payment information is correct
Subscriptions for services provided by us, in conjunction with partner organisations, for example, workshops, seminars, newsletters etc.

We may share this information with our delivery partners to improve our services and ensure customers are kept informed of services that may be of interest. All such communications have the option to unsubscribe or opt-out of any further contact.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You can remove your consent at any time. You can do this by contacting info@cragcommunityarts.org or CRAG, The Wee School Art Space, 15 Henrietta Street, Girvan, KA26 9AL, UK.
We have a contractual obligation.
We have a legal obligation.
We have a vital interest.
We need it to perform a public task.
We have a legitimate interest.

How we store your personal information
Your information is securely stored.

We hold a user’s name and email address on our contact database for 6 months. This data will then be deleted from our contact database, unless a user has specifically consented for us to retain, or continue to retain, their customer data, to receive updates on our services and events. All users can unsubscribe from our contact database at any time.

Your data protection rights
Under data protection law, you have rights including:

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at CRAG, The Wee School Art Space, 15 Henrietta Street, Girvan, KA26 9AL, UK – info@cragcommunityarts.org – if you wish to make a request.

How to complain:
If you have any concerns about our use of your personal information, you can make a complaint to us at CRAG, The Wee School Art Space, 15 Henrietta Street, Girvan, KA26 9AL, UK

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

`Privacy Notice`

The type of personal information we collect.

We currently collect and process the following information:

Personal identifiers and characteristics (for example, name and contact details)
Contact data including addresses, email address and telephone numbers;
Financial data including bank details, salary and benefits information;
Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;
Profile data including your current job role, interests, preferences, job application data; feedback and survey responses; Usage Data including information about how you use our website and services; and
Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

How we get the personal information and why we have it

Most of the personal information we process is provided directly by you by filling in forms or by corresponding with us by post, phone, email or otherwise.

We may also indirectly collect personal information as follows:

– Automated technologies or interactions. As you interact with our website, we may collect technical and or usage data about your equipment, browsing actions and patterns via “Cookies” or other technologies
– Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources. This may include sources such as Google analytics who may be based outside the EEA.

We use the information that you have given us in order to :-

– To deliver services or prepare to deliver services to you in the course of our business, or as otherwise required in relation to contracts between us for supply of goods or services
– Contact you about services we provide which may be of interest to you.

We may share this information with:

Businesses we work with, clients, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce any contract of Crag Community Arts, our staff, customers, or others.

The lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@cragcommunityarts.org

(b) We have a contractual obligation.

(e) We need it to perform a public task.

(f) We have a legitimate commercial interest.

How we store your personal information

Your information is securely stored.

We keep personal data for such period as is necessary to fufill the basis for which we collected it, or such longer period as you consent to. We will then delete or destroy your personal data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your
personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your
personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information
you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have
one month to respond to you.

Please contact us at info@cragcommunityarts.org if you wish to make a request

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to
us at info@cragcommunityarts.org

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk